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Delivery
  • We aim to post everything within the time stated in the product description. Usually this is the same working day if the order is placed before 1pm - see the products' page for details.

  • Royal Mail collect from us daily; your package goes straight into the distribution system.

  • Greetings Cards with CD or DVD - Free Upgrade to First Class Post. If your order contains up to 4 Greetings Cards with CD/DVD you can select First Class Post as the shipping method in the checkout. If your order qualifies, you can choose "First Class Post (Free)" as the delivery method in the checkout. (If your order qualifies and you miss this step in the checkout, don't worry, we will automatically upgrade for you).

  • Our standard shipping method is Royal Mail 48. Royal Mail aim to deliver the majority of these items within two working days with a small minority within three working days after dispatch. (If your order qualifies for a free upgrade to First Class Post (see above) we will automatically upgrade for you).

  • For most items you can upgrade to the Royal Mail 24 service. Royal Mail aim to deliver these items the next working day after dispatch, however this is not a guaranteed next day service and we recommend using Royal Mail Special Delivery Guaranteed Next Day 1pm or Royal Mail Special Delivery Next Day 1pm With Saturday Guarantee if you require a guaranteed next-day service.
    NOTE: For Greetings Cards with CD/DVD we recommend using the Free Upgrade to First Class Post if available (see above).

  • For First Class Post, Royal Mail aims to deliver the next working day after dispatch including Saturdays.

  • Royal Mail Special Delivery Guaranteed Next Day 1pm is available on most items and we recommend this service if the item is needed by a particular date. Delivery is made before 1pm on the Next Working Day after dispatch. Saturdays are not usually counted as working day. Certain postcode areas may take longer - see the list below.

  • Royal Mail Special Delivery Next Day 1pmWith Saturday Guarantee is available on most items. Delivery is made before 1pm on the Next Working Day (including Saturdays) after dispatch. Certain postcode areas may take longer - see the list below.
  • Royal Mail 1st Class, Royal Mail 48, and Royal Mail 24 are not guaranteed timed services and you should allow up to 10 days for delivery.

  • Sometimes, a package may be too heavy, large, or valuable for standard delivery. If this happens we will send it by a more suitable method (eg Royal Mail 24, signed for, next day, Parcel Force, courier, etc.) at no extra cost to you.

  • Bank Holidays / Public Holidays, Saturdays, and Sundays are not counted as working days.

  • During busy periods (eg the Christmas season, Royal Mail and other carriers may extend deliveries to include Saturdays and Sundays).

  • We don't charge extra for Scotland, Northern Ireland, Shetland Isles, Channel Islands or Cornwall.

  • If a Guaranteed Timed Service, (ie Royal mail Special Delivery Guaranteed Next Day 1pm or Royal Mail Special Delivery Next Day 1pm With Saturday Guarantee) is not delivered on time we will refund the difference between the standard delivery fee and the guaranteed delivery fee paid. Note that Royal Mail 24 is not a guaranteed timed service.

  • Free Delivery offer applies only to orders with a UK delivery address.


Guaranteed Next Day Delivery Postcode Areas

  • Deliveries to most postcode areas are by 1pm the next working day except for the following postcode areas:
    • Deliveries to the following mainland postcode areas are by 5:30pm the next day.
      • AB30-56 Aberdeen
      • IV21-28, 40, 52, 54 Inverness
      • KW1-14 Orkney
      • PA28-38 Argyll
      • PH15, 17-26 Perthshire
      • PH31-40 Perthshire
      • PH49 Ballachulish
      • PH50 Kinlochleven Islands
      • HS1 Stornoway (Lewis)
      • HS3 Harris HS4
      • Scalpay HS5 Leverburgh
      • HS6 N Uist
      • HS7 Benbecula
      • HS8 S Uist
      • HS9 Castlebay (Barra)
      • IV41-51, 55-56 Skye
      • KA27 Arran
      • KA28 Cumbrae
      • PA41 Gigha
      • PA42-49 Islay
      • PA60 Jura
      • PA77 Tiree
      • KW15 Kirkwall Town
      • KW16 Stromness Town only
      • GY9 Alderney (Channel Islands)
      • ZE1 Lerwick (Shetlands)
      • HS3 Harris
    • Deliveries are within two working days by 5.30pm to the following islands:
      • GY1 Herm only (Channel Islands)
      • GY9 Sark (Channel Islands)
      • HS2 Lewis
      • PA61 Colonsay
      • PA62-75 Mull
      • PA78 Coll
      • ZE2-3 Shetlands
    • Deliveries are within three working days by 5.30pm to the following islands:
      • KW16-17 Orkney
      • PH30 Corrour
      • PH41 Mallaig
      • PH42 Eigg & Kuck
      • PH43-44 Rhum & Canna

 

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